Purchase Conditions
It is normal that doubts may arise when making a purchase, therefore, we have written some simple conditions that can be read. quickly.
Prices
All prices shown include 21% VAT, no surprises.
Payment methods
Credit/Debit Card (no surcharge):
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Through the secure virtual POS
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Your card data is not collected and always travels encrypted.
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Have your PIN ready for card purchases
PayPal (no surcharge):
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Through PayPal's secure server
Telephone payment
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Through our Madrid store on the phone 914 353 866.
Shipping
Zone 1: Spain; including the Balearic Islands, the Canary Islands, Ceuta, and Melilla:
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Free Shipping 3-4 business days with UPS on orders over €60
- Standard Shipping 3-4 business days with UPS €4.90 for orders under €60
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Express Shipping 24-48 business hours €7.90
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Free pick-up at La Portegna Madrid (Calle Núñez de Balboa 62) or La Portegna Palma (Sant Nicolau Street 1).
Zone 2: Europe:
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Free Shipping 5-6 days with UPS for orders over €350
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Shipping 5-6 days with UPS for orders up to €349.99 = €20
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Express Shipping 24-48 hours with UPS €30
Zone 3: Rest of the World:
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Free 7-day shipping with UPS for orders from €350
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7-day shipping with UPS for orders up to €349.99 = €30
Exchanges and returns
The Portegna offers you the possibility of returning your purchase in the 30 business days following confirmation of product delivery. Because we want you to be sure that what you buy is what you really need and are looking for. * Customized items cannot be returned or replaced. Footwear does not come with a warranty. Logistics costs arising from the return or exchange will be borne at the buyer's expense. To process a return or exchange, you must send us the product or products you wish to exchange/return in perfect condition along with the return form you received with your order.The delivery address you'll need to provide will be either our Madrid store or our London store:
THE PORTEGNA MADRID
Núñez de Balboa Street 62
28001 Madrid, Spain
THE PORTEGNA LONDON
45 Marylebone High Street
W1U 5HG London, UK
THE PORTEGNA MALLORCA
Sant Nicolau Street 1
07001 Palma, Balearic Islands, Spain
+34 971677504
*It is essential that the product, its accessories and accompanying documentation are in perfect condition and contained in their original packaging. It is your responsibility to Properly package the product to avoid possible damage during transport. Once we receive the return shipment, our staff will check that everything is in the same condition in which it was sent and will proceed to reintegrate the value of the products returned, all in accordance with the payment method you have chosen when make your purchase (credit card, bank transfer, etc.).
Items purchased in-store may be exchanged for any other product or for a one-year voucher within 30 days of the purchase date. The product must be in perfect condition and free of signs of use.
Company Policy: We do not offer cash refunds for in-store purchases. Instead, we offer a voucher for the corresponding amount.
Personal data
It is not mandatory to create a user account to purchase from our online store. We will ask you for the information strictly necessary to process the order. We never sell, transfer, or rent your data to anyone. — We're done!