**Due to the limitations caused by the COVID-19, no changes or returns can be made until the physical store is open again, (according to official sources it will be from June 15).
Once open, there will be a period of 30 days for any exchange or return. Thank you for your understanding and we apologize for any inconvenience this may cause.
If your La Portegna online purchase does not meet your expectations, you may return the item within 30 days after delivery, for a refund or an exchange.
- Items returned must be returned in original condition.
- Delivery charges are non-refundable.
- Refunds will be credited to your original method of payment.
- All online orders can be returned by post.
- Please note you are responsible for the return of your items, so recorded delivery is recommended.
- No monogrammed items will be exchanged or given a refund.
HOW DO I RETURN AN ITEM?
- Send an email to the relevant store (contact information below) stating your order number and the reason for the return.
- Items must be returned in original packaging and condition.
- Include the invoice and return form with your order number and reason for return.
Address returns to:
C/ Núñez de Balboa,
62 28001 Madrid – Spain
T (+34) 914 353 866
firstname.lastname@example.org , email@example.com
For UK returns only:
26 Marylebone High Street
London, W1U 4PJ
T (+44) 020 8001 7850
firstname.lastname@example.org , email@example.com