If your La Portegna online purchase does not meet your expectations, you may return the item within 30 days after delivery, for a refund or an exchange.
- Items returned must be returned in original condition.
- Delivery charges are non-refundable.
- Refunds will be credited to your original method of payment.
- All online orders can be returned by post.
- Please note you are responsible for the return of your items, so recorded delivery is recommended.
- No monogrammed items will be exchanged or given a refund.
HOW DO I RETURN AN ITEM?
- Send an email to the relevant store (contact information below) stating your order number and the reason for the return.
- Items must be returned in original packaging and condition.
- Include the invoice and return form with your order number and reason for return.
Address returns to:
C/ Núñez de Balboa,
62 28001 Madrid – Spain
T (+34) 914 353 866
firstname.lastname@example.org , email@example.com
For UK returns only:
26 Marylebone High Street
London, W1U 4PJ
T (+44) 020 8001 7850
firstname.lastname@example.org , email@example.com